CONSUMER RIGHTS, CANCELLATION, AND RETURN CONDITIONS
GENERAL:
When placing an order electronically through our website, you are deemed to have accepted the pre-information form and the distance sales agreement provided to you.
Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) as well as other applicable laws regarding the sale and delivery of purchased products.
Shipping costs for product delivery will be covered by the seller.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the agreement.
The purchased product must be delivered complete, in accordance with the specifications specified in the order, and, if applicable, with warranty certificates, user manuals, and similar documents.
If the sale of the purchased product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days of becoming aware of the situation and refund the total amount to the buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
If the buyer does not pay the price of the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after the delivery of the product, it is determined that the buyer’s payment was made using a credit card by unauthorized persons and the price of the sold product is not paid to the seller by the related bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If unforeseen circumstances prevent the timely delivery of the product, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, the replacement of the product with an equivalent one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order, the payment made in cash will be refunded within 14 days. For credit card payments, the refund will be made to the relevant bank within 14 days, but it may take 2-3 weeks for the amount to reflect in the buyer’s account due to banking processes.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer is obliged to inspect the goods/services subject to the agreement before taking delivery and not accept damaged and defective goods/services (e.g., dented, broken, torn packaging) from the cargo company. Accepted goods/services will be deemed to be undamaged and intact. After delivery, the buyer is responsible for carefully preserving the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used, and the invoice must be returned.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal from the agreement without assuming any legal or criminal liability and without giving any reason by rejecting the goods within 14 (fourteen) days from the date of delivery to the buyer or the person/organization at the address indicated. Notification must be made to the seller through the communication information provided below:
SELLER'S CONTACT INFORMATION FOR THE RIGHT OF WITHDRAWAL NOTIFICATION
COMPANY NAME/TITLE: Dear Deer Gökhan Aydıner
ADDRESS: Meşrutiyet Mah. Valikonağı Cad. Şehit İsmet Armağan Sok. No:25/2 Şişli/İSTANBUL EMAIL: [email protected] TEL: +90 542 467 94 57
DURATION OF THE RIGHT OF WITHDRAWAL:
For services, the 14-day period starts from the date of signing the agreement. The right of withdrawal cannot be exercised for service agreements where the performance of the service has started with the consumer’s approval before the withdrawal period ends.
The costs arising from the use of the right of withdrawal are borne by the seller.
To exercise the right of withdrawal, a written notification must be sent to the seller via registered mail, fax, or email within the 14-day period, and the product must not be used in accordance with the provisions on "Products for Which the Right of Withdrawal Cannot Be Exercised."
EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice for the product delivered to the buyer or a third party must be returned (If the invoice is issued in the name of a company, it must be returned with the return invoice issued by the institution. Returns of orders issued for institutions cannot be completed without a RETURN INVOICE).
The return form must be completed.
The products to be returned must be delivered complete and undamaged, along with their box, packaging, and standard accessories, if any.
RETURN CONDITIONS:
The seller is obliged to refund the total amount and return the documents that put the buyer under debt within 10 days of receiving the withdrawal notification and to accept the returned goods within 20 days.
If the value of the goods decreases or the return becomes impossible due to the buyer’s fault, the buyer is obliged to compensate the seller’s damages at the rate of the buyer’s fault. However, the buyer is not responsible for changes and deterioration caused by the proper use of the goods or products within the right of withdrawal period.
If the right of withdrawal is exercised, the discount amount used within the campaign limit set by the seller will be canceled if the total amount of the campaign is reduced.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products prepared in line with the buyer’s request or explicitly tailored to personal needs and not suitable for return, undergarments, swimwear, bikini bottoms, makeup products, single-use items, products prone to spoilage or likely to expire, products unsuitable for return due to health and hygiene reasons if their packaging is opened by the buyer after delivery, products mixed with other items and unable to be separated due to their nature, periodicals such as newspapers and magazines except under subscription agreements, services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the buyer cannot be returned as per the Regulation. Additionally, the right of withdrawal cannot be exercised for services initiated with the consumer’s approval before the end of the withdrawal period as per the Regulation.
Cosmetic and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, and stationery supplies (toner, cartridge, ribbon, etc.) must be unopened, unused, untested, and undamaged for returns.
DEFAULT AND LEGAL CONSEQUENCES
If the buyer defaults on payments made by credit card, they agree to pay interest within the framework of the credit card agreement with the cardholder’s bank and to be liable to the bank. In this case, the relevant bank may take legal action and demand any arising costs and attorney fees from the buyer. In any case of default due to the buyer’s debt, the buyer agrees to compensate the seller for damages and losses due to delayed fulfillment of obligations.
PAYMENT AND DELIVERY
You can make payments via Bank Transfer or EFT to any of our GARANTI Bank accounts (TRY). You can also take advantage of online single payment or installment options for all credit cards through our website. For online payments, the amount will be charged from your credit card at the end of your order.